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FAQs

Shipping and Returns

1. Do I have to pay for shipping?

Shipping is free for any spend above £60 for England, Wales, Scotland and Northern Ireland. We currently do not cater to Jersey, Guernsey, Isle of Man or BFPO (British Forces Post Office) addresses but we aim to in the near future!

 

2. How long does delivery take after I confirm shipment of my items?

Please allow 3-4 business days for your order to be shipped and delivered. We use the delivery company Evri or Royal Mail to ensure your items are delivered on time but unfortunately delays may happen with which we are not responsible for.

3. Where do you ship currently?

We currently ship within the United Kingdom, including Northern Ireland addresses. Unfortunately, we currently do not ship to the Channel Islands, including Jersey, Guernsey, Isle of Man and BFPO (British Forces Post Office) addresses. However, we are working to change this!

4. Can I return an item?

Yes you can. Before buying, please note that all items are used (unless stated as brand new with tags in the description) and some minor wear and tear is to be expected. However, most of our items are in excellent used condition. Where there is any defect like bobbling, it will be stated in the description. If you are unsure, do contact us to ask any questions you have about the item.

 

If you are not happy with your purchase, please contact us at contact@ar3x.net to inform us about the return. You will need to post the item back to us (we recommend tracked mail to ensure it does not get lost) and we will charge you a postage fee of £5 for posting out your replacement.

 

If the item received is damaged in any way during transit, please contact us with photographic evidence.

Please check our FAQs for more information!

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